TERMS AND CONDITIONS


Terms and Conditions Regarding Art Sales

 

Effective Date: March 26, 2025

Applies to all art sales made via www.lvzprestige.com

1. INTRODUCTION AND OVERVIEW

Welcome to the official Terms and Conditions (“Terms”) governing all sales of digital artwork by Lux von Zollern Consulting Corporation (“we,” “us,” “our,” or “Lux von Zollern”) through our official website, lvzprestige.com (the “Website”). These Terms constitute a legally binding agreement between Lux von Zollern and any individual, purchaser, or entity (“Purchaser,” “you,” or “your”) engaging in the acquisition of digital artwork from us.

By purchasing digital artwork from Lux von Zollern through this Website, or through communication initiated via our official contact email luxvonzollern@gmail.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not accept these Terms, do not proceed with any purchase.

These Terms govern all elements of the transaction, including payment, delivery, ownership rights, and limitations. They are designed to protect the integrity of the purchase, the exclusive rights of our clients, and the prestige of the Lux von Zollern brand.

2. FORM OF ART OFFERED

All artwork listed on lvzprestige.com is sold as digital compositions. By design and on purpose, all art pieces in the Lux von Zollern collection are composed and intended to be displayed in high-resolution digital format. They are optimized for presentation on:

  • Digital picture frames
  • Flat screen televisions
  • Desktop monitors
  • Tablets and professional screens

Lux von Zollern does NOT offer, provide, or ship physical canvases, paper prints, posters, photographs, or original painted works. Purchasers are NOT buying tangible artwork. Instead, you are purchasing exclusive access to professionally rendered, high-resolution digital art files delivered via electronic media as described below.

Each purchase includes the electronic artwork in multiple sizes and formats. Upon completion of payment, the following versions of the artwork will be generated:

  • File Sizes: 500 MB, 100 MB, 50 MB, 10 MB, 5 MB, and 1 MB
  • File Formats: PNG and JPG (in each size listed above)

These files are designed to accommodate varying display preferences and device capabilities, ensuring that the Lux von Zollern artwork retains its luminous depth, intricate detail, and vibrant color regardless of viewing platform.

3. PAYMENT METHODS

Given the exceptional price point and value of Lux von Zollern digital artwork, payment is accepted through the following two methods only:

a. Credit Card

Credit card payment is available at checkout through our secure processing system. By choosing this option, the Purchaser agrees to provide all necessary billing details, including name, billing address, and valid credit card information. Transactions will only be completed once verified by the credit card issuer.

In the event of a failed transaction or suspected fraudulent activity, Lux von Zollern reserves the right to cancel or pause the order until proper verification is completed.

b. Wire Transfer

As an alternative to credit card payments, Purchasers may opt to complete payment by wire transfer. To initiate a wire transfer, please contact us directly at luxvonzollern@gmail.com to receive the official wiring instructions, including banking details, payment references, and procedures.

Wire transfers are ideal for clients preferring direct and secure bank-to-bank transactions, especially for high-value purchases. Lux von Zollern is not responsible for any wire transfer fees incurred by the Purchaser.

IMPORTANT: Wire transfer instructions will only be shared via the above email and must be requested by the Purchaser. We strongly recommend double-checking all wiring instructions before sending any funds.

4. PURCHASER INFORMATION REQUIREMENTS

To facilitate the timely preparation and secure delivery of your purchase, the Purchaser is required to email the following personal details to luxvonzollern@gmail.com immediately upon completing payment:

  • Full Legal Name
  • Complete Mailing Address (no P.O. boxes)
  • Valid Contact Phone Number

This information is necessary to prepare, label, and ship the external storage device containing your digital artwork files. All customer data is kept confidential and used exclusively for order fulfillment and customer service purposes in accordance with our Privacy Policy.

Failure to provide accurate and complete contact information may result in delivery delays. Lux von Zollern assumes no responsibility for delayed or misdirected shipments resulting from incomplete or incorrect customer details.

5. DELIVERY METHOD AND TIMELINE

Upon receipt and full verification of payment—whether by credit card or wire transfer—Lux von Zollern will prepare your digital art purchase for delivery. This involves generating and saving the art files in various formats and sizes, as described above.

a. External Secondary Drive

Lux von Zollern will save all associated digital files onto a 1 Terabyte external secondary drive, prepared specifically for the Purchaser. This drive will include all formats and sizes of the purchased digital artwork, securely packaged for safe transport.

b. Shipment Timeline

We commit to shipping the prepared external secondary drive to the Purchaser within three (3) business days of the confirmed receipt of funds into Lux von Zollern’s bank account.

All shipments are made via international courier service (such as FedEx, DHL, or UPS). Once shipped, the Purchaser will receive an official tracking number and courier information via email.

c. Delivery Address

The shipment will be sent to the exact mailing address provided by the Purchaser in writing via email. It is the Purchaser’s sole responsibility to ensure the accuracy of this address prior to shipment. Lux von Zollern is not liable for any courier mishandling, failed deliveries due to address errors, or unclaimed shipments.

d. International Shipments

Please note that international orders may be subject to customs processing, import duties, or taxes. These fees are the sole responsibility of the Purchaser. Lux von Zollern does not cover customs duties or related taxes.

6. NATURE OF PURCHASE – DIGITAL FILES ONLY

When you, the Purchaser, complete your transaction with Lux von Zollern, you are purchasing a set of professionally generated digital art files composed and formatted exclusively for digital display. These files are provided on a physical storage medium—specifically, a 1 Terabyte external drive—as described in Part 1.

It is important to re-emphasize and confirm your understanding that:

  • You are not purchasing a print, a canvas, a painting, a poster, or a tangible visual artwork.
  • You are purchasing electronic files of the selected Lux von Zollern artwork and the corresponding external drive onto which they are saved.
  • These files are professionally rendered and curated for optimum brilliance on digital picture frames, LED screens, OLED displays, flat-screen TVs, desktop monitors, and high-resolution tablets.

Lux von Zollern’s artistic vision, by design and intention, favors digital light projection, which brings out the luminous depth, vibrant contrasts, and subtle textures within each composition—effects that are diminished or lost when printed.

The digital nature of this purchase is fundamental to the Lux von Zollern brand. The unique format enhances the buyer’s experience and preserves the integrity of the artist’s original intent.

7. LICENSING RIGHTS AND INTELLECTUAL PROPERTY

All digital artworks offered by Lux von Zollern remain the intellectual property of Lux von Zollern, protected by applicable international copyright laws and intellectual property treaties. Upon purchase, the Purchaser is granted a non-transferable, non-exclusive license to display the purchased digital artwork files for personal, non-commercial use only.

a. What You Are Permitted to Do:

  • Display the artwork on your personal devices, including digital picture frames, screens, and media installations.
  • Showcase the artwork in your private residence or office, for your enjoyment or that of your guests.
  • Store copies of the files for backup or transfer across your owned devices, without altering them.

b. What You Are NOT Permitted to Do:

  • License, or sublicense the artwork files to any third party without explicit, written permission from Lux von Zollern.
  • Use the artwork in any commercial, promotional, or advertising context without explicit, written permission from Lux von Zollern.
  • Modify, alter, or edit the digital artwork in any way.
  • Upload the artwork to websites, public forums, or digital galleries where it can be copied, downloaded, or redistributed for the purpose of mass re-distribution.
  • Mint or convert the artwork into NFTs (Non-Fungible Tokens) or use it in any blockchain-based digital representation.

Violation of these terms constitutes a direct infringement of intellectual property rights and will result in legal action.

8. REFUND POLICY

Due to the nature of digital art and the high-value nature of each transaction, Lux von Zollern does not issue refunds under any circumstances.

We encourage all Purchasers to carefully review the artwork, understand its format, and confirm their desire to acquire the digital version before proceeding with payment.

By completing your transaction, you acknowledge and agree that:

  • You are purchasing a digital product delivered via physical external storage.
  • You have received a full explanation of what your purchase entails.
  • You accept that all sales are final and no refunds will be provided once the transaction has been processed.

This no-refund policy ensures the exclusivity, fairness, and protection of Lux von Zollern’s collectors and intellectual assets.

9. EXCHANGE POLICY

Lux von Zollern understands that in rare cases, a collector may wish to substitute one piece of digital artwork for another. Therefore, we offer a one-time exchange opportunity, under specific terms and limitations.

a. Eligibility for Exchange

  • The request for an exchange must be initiated by the original Purchaser only.
  • The exchange request must be submitted via email to luxvonzollern@gmail.com within ninety (90) calendar days from the date of the original purchase.
  • Only one (1) exchange is permitted per transaction. Multiple exchanges are not allowed.

b. Conditions for Exchange

  • The artwork selected for exchange must be of equal or lesser value to the original purchased item.
  • If the newly selected piece is priced lower than the original, no credit or refund will be issued for the price difference.
  • If the newly selected artwork is of higher value, the Purchaser will be required to pay the difference in full before the exchange can be processed.

Once the exchange is approved, Lux von Zollern will generate new digital files in the same sizes and formats as originally provided (500 MB, 100 MB, 50 MB, 10 MB, 5 MB, 1 MB in both PNG and JPG) and save them to a new 1 Terabyte external drive. This replacement drive will be shipped to the Purchaser within three (3) business days of exchange confirmation and payment (if applicable).

Lux von Zollern will also provide a new tracking number and shipment confirmation for the replacement drive.

c. Finality of Exchange

Once the one-time exchange is processed, it is considered final. No further exchanges or adjustments will be allowed.

10. SHIPPING, TRACKING, AND RISK OF LOSS

Lux von Zollern ships all external storage drives using trusted courier services, such as DHL, FedEx, or UPS. Upon shipping, a tracking number will be provided to the Purchaser via email.

a. Shipping Method

  • All shipments are sent fully tracked and insured.
  • Signature confirmation may be required at the time of delivery, depending on destination and value.
  • Lux von Zollern will make reasonable efforts to ensure fast and secure delivery. However, delivery times may vary based on destination, customs clearance, and courier availability.

b. Transfer of Risk

Once the package is collected by the courier and a tracking number is generated, risk of loss or damage transfers to the Purchaser. Lux von Zollern is not liable for delays or damages caused by third-party courier services or customs authorities.

c. Lost or Damaged Shipments

In the unlikely event that a shipment is lost or arrives damaged:

  • The Purchaser must notify Lux von Zollern immediately at luxvonzollern@gmail.com.
  • A formal claim will be filed with the courier.
  • Depending on the outcome of the investigation, Lux von Zollern may, at its discretion, issue a replacement shipment.

Please retain all packaging materials and photographs of the damaged package if applicable.

11. DATA PRIVACY AND SECURITY

As a luxury brand with elite clientele, Lux von Zollern prioritizes your privacy, confidentiality, and data security at every stage of the transaction.

When you make a purchase or otherwise correspond with us—such as by submitting your name, mailing address, telephone number, or payment details—you consent to Lux von Zollern’s handling and storage of this information for the sole purpose of completing and delivering your order, maintaining records, and providing client support.

a. Collection and Storage

The following Purchaser information is collected and securely stored:

  • Full Legal Name
  • Shipping Address
  • Email Address
  • Phone Number
  • Purchase History
  • Communication Records

Lux von Zollern does not collect or store credit card details. All payments made via credit card are processed through secure third-party platforms compliant with global PCI DSS (Payment Card Industry Data Security Standard) regulations. For wire transfers, Lux von Zollern only shares bank account details after receiving a direct email request from the Purchaser.

b. Use of Personal Information

We will never sell, trade, lease, or share your personal information with any third party, except:

  • Where required to fulfill your shipment (e.g., courier services)
  • Where legally required by court order, government agency, or regulatory authority
  • To prevent fraud or enforce these Terms

Your privacy is fundamental to the exclusivity of your Lux von Zollern experience. We consider your trust a privilege and guard it accordingly.

c. Cybersecurity Measures

All digital artwork files are stored using high-level security protocols. Our digital infrastructure is built to defend against unauthorized access, theft, or loss of sensitive materials. Once your artwork files are prepared and transferred to the external drive, no online copies remain stored on publicly accessible servers. Every drive is formatted, encrypted, and scanned prior to shipment.

12. PERMITTED AND PROHIBITED USE

When you purchase digital artwork from Lux von Zollern, you are purchasing personal display rights only. You are not acquiring ownership of the intellectual property or copyright.

This section outlines your rights and restrictions as a Purchaser.

a. Permitted Uses

You are granted a non-exclusive, non-transferable, revocable license to:

  • Display the artwork on personal digital devices in your home, gallery, or office
  • Use the artwork for ambient decor or personal viewing in private settings
  • Transfer the files between your own devices (e.g., from desktop to digital frame)
  • Back up the artwork to a private, secure personal drive for safekeeping

These rights are granted solely for private use and enjoyment. They do not extend to commercial or public uses.

b. Prohibited Uses

The following actions are strictly prohibited:

  • Commercial Use: You may not sell, advertise, market, promote, or commercially display the artwork in any capacity without prior written authorization.
  • Alteration: You may not crop, edit, re-color, filter, or otherwise modify the digital artwork files. Doing so is considered tampering with the original creative vision and is prohibited.
  • Mass Duplication: You may not replicate the artwork for mass digital distribution or file-sharing purposes.
  • NFTs and Crypto Integration: You may not mint, tokenize, or represent Lux von Zollern digital artwork as a Non-Fungible Token (NFT), crypto asset, or blockchain asset under any circumstances.
  • Public Upload: Uploading the artwork to public sites, online galleries, or any platform that enables downloads or copying is a violation of your license and Lux von Zollern's copyright.

Violating any of these terms constitutes a breach of this agreement and a violation of intellectual property rights, subject to immediate legal recourse.

13. DISCLAIMER OF WARRANTIES

To preserve the integrity of both the purchaser and the Lux von Zollern brand, the following disclaimers apply:

a. As-Is Delivery

All digital artworks and physical external drives are sold and delivered “as-is”, without warranties of any kind—either expressed or implied—including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We guarantee:

  • That the files you receive are those advertised
  • That all digital files will open on standard photo/image viewers and display correctly on compatible devices
  • That the files will be accessible, undamaged, and well-structured when delivered

However, we do not warrant that:

  • The files will be compatible with all future technologies or devices
  • Your personal hardware will display the artwork in precisely the same way as shown on our promotional visuals
  • Third-party interference (e.g., computer viruses, malware) won’t affect your ability to access or display the files, if proper device precautions are not taken

b. Third-Party Compatibility

You are solely responsible for ensuring your devices (smart TV, frame, tablet, etc.) can support the display of high-resolution .jpg or .png files. Lux von Zollern is not liable for compatibility issues that arise from outdated software, unsupported formats, or device limitations.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, under no circumstances shall Lux von Zollern, its founders, agents, affiliates, or successors be liable for any damages arising out of or in connection with your use—or inability to use—the purchased digital artwork files or external drive.

This includes but is not limited to:

  • Direct or indirect damages
  • Loss of profits or opportunity
  • Data corruption or deletion
  • Device incompatibility
  • File format limitations
  • Interruption of business
  • Failure to meet aesthetic expectations

Lux von Zollern’s liability to any Purchaser shall be limited strictly to the original purchase price paid by the customer. No additional compensation, replacement, or refund will be considered beyond this amount.

15. INDEMNIFICATION

By purchasing and using Lux von Zollern artwork, you agree to indemnify, defend, and hold harmless Lux von Zollern and its agents from and against any and all claims, losses, damages, liabilities, legal fees, and costs arising out of or relating to your use, misuse, or breach of these Terms.

This includes any claim arising from:

  • Unauthorized distribution of the digital files
  • Commercial misuse or public display of the artwork
  • Violation of third-party rights
  • Legal disputes stemming from improper licensing or presentation

You also agree to cooperate fully in the defense of any such claim and not to settle any matter without our written consent.

16. GOVERNING LAW AND JURISDICTION

These Terms and Conditions, as well as any separate agreements whereby Lux von Zollern provides you with services or products, shall be governed by, interpreted, and enforced in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law principles.

You acknowledge and agree that:

  • The agreement between you (the Purchaser) and Lux von Zollern is formed in British Columbia.
  • Any legal action, arbitration, or proceeding arising out of or relating to these Terms must be brought exclusively in the courts located within British Columbia, Canada.
  • By purchasing from lvzprestige.com, you irrevocably submit to the jurisdiction of such courts.

This clause is essential to ensure consistency, legal clarity, and a neutral venue for the resolution of any issues. Lux von Zollern Consulting Corporation is a Canadian company with operations officially incorporated in Coquitlam, British Columbia, and all matters of law will be subject to the rules and interpretation of this jurisdiction.

17. DISPUTE RESOLUTION PROCEDURES

Lux von Zollern is committed to resolving all concerns or disagreements in a manner that is respectful, professional, and client-focused. In the rare event of a dispute, the following resolution pathway must be followed:

a. Initial Contact

The Purchaser must first contact Lux von Zollern directly by email at luxvonzollern@gmail.com outlining the concern, issue, or complaint in detail. Please include:

  • Your full legal name
  • The date of your purchase
  • A copy of your payment confirmation or receipt
  • A detailed description of your concern
  • Any supporting files or photographs (if applicable)

Lux von Zollern will respond within five (5) business days with an acknowledgment and a proposed course of action, if applicable.

b. Good Faith Resolution

Both parties agree to attempt to resolve the issue in good faith through open and respectful communication before initiating any formal complaint, claim, or litigation. Lux von Zollern will work to find a fair solution aligned with the brand’s values and commitment to excellence.

c. Mediation and Legal Action

If a resolution is not reached within 30 calendar days of initial contact, the parties agree to pursue confidential mediation conducted in Vancouver, British Columbia, before taking any legal action. All costs associated with mediation will be paid entirely by the Purchaser, unless otherwise agreed in writing.

Should mediation fail to yield an agreement, any further legal proceedings must be filed in the courts of British Columbia and will proceed according to Canadian legal standards.

18. NON-TRANSFERABILITY AND LIMITATION OF RIGHTS

The digital artwork license you acquire from Lux von Zollern is strictly personal and is issued to you—the original Purchaser—alone. It is not transferable to another person, entity, collector, organization, or commercial body without Lux von Zollern’s prior written consent.

You may not resell, gift, bequeath, sublicense, or otherwise transfer the artwork files or the physical external drive to any third party. Doing so would constitute a violation of both these Terms and applicable intellectual property law.

The only exception to this rule is in the event of estate inheritance, in which case Lux von Zollern may, at its sole discretion, grant limited rights for continued private use by the named heir, pending written request and formal documentation.

The exclusivity and prestige of Lux von Zollern’s clientele depend on maintaining strict control over who has access to and rights over each piece. By limiting transferability, we ensure that ownership retains its full value, rarity, and significance.

19. COMMUNICATIONS, CUSTOMER SUPPORT, AND OFFICIAL NOTICES

All official communication with Lux von Zollern must be conducted via the brand’s designated email address:

luxvonzollern@gmail.com

This email is used for:

  • Purchase-related inquiries
  • Wire transfer requests
  • Exchange requests (as previously defined)
  • Licensing clarifications
  • Customer support follow-ups
  • Courier tracking updates
  • Formal notices regarding disputes or terms

Lux von Zollern does not conduct official business or support through third-party platforms, social media, SMS text, or phone calls unless otherwise arranged in writing. For security reasons, never share payment or personal information over any channel except email initiated from your verified address to the official inbox listed above.

All responses from Lux von Zollern will be provided in writing. This ensures a clear record of each transaction and supports the high standards of our service experience. Response time is typically within 2–5 business days, depending on the nature of the inquiry.

a. Notice of Delivery and Completion

The Purchaser will be informed by email when:

  • Payment is confirmed and funds are received
  • The external secondary drive has been assembled and sealed
  • The courier has collected the shipment and the tracking number is active

We recommend saving each confirmation email for your records.

b. Customer Conduct

We ask that all communications remain professional and respectful. Lux von Zollern reserves the right to discontinue communication with any party displaying abusive, aggressive, or defamatory conduct. We are a prestige brand and insist on mutual dignity and decorum.

20. UPDATES TO TERMS AND CONDITIONS

Lux von Zollern reserves the right to update, revise, amend, or restate these Terms and Conditions at any time, for any reason, without prior notice. All changes become effective immediately upon being posted to www.lvzprestige.com under the Terms and Conditions section.

a. Applicability of Updates

The version of the Terms that governs your transaction is the version that was in effect at the time of your completed purchase. You will not be retroactively bound by changes made after the transaction has concluded.

If substantial changes are made that affect existing clients, Lux von Zollern may, at its discretion, notify prior purchasers by email of the update. However, the Purchaser is solely responsible for reviewing the most current version of the Terms prior to making any new purchases.

b. Continued Use as Acceptance

Any continued interaction with Lux von Zollern—such as future purchases, license requests, or website engagement—following an update to the Terms will constitute acceptance of the revised version. If you do not agree with any modifications, you must refrain from making additional purchases or contacting Lux von Zollern in connection with new orders.

21. FORCE MAJEURE

Lux von Zollern shall not be held liable or responsible for any delay or failure to perform any obligation under these Terms if such delay or failure results from circumstances beyond our reasonable control.

These may include, but are not limited to:

  • Acts of God (such as floods, earthquakes, hurricanes, or wildfires)
  • Civil unrest, insurrection, or war
  • Acts of terrorism or sabotage
  • Nationwide or regional power outages
  • Postal or courier disruptions, delays, or embargoes
  • Transportation failures or customs blockages
  • Internet outages or third-party service disruptions
  • Government mandates, lockdowns, or changes in law

In such circumstances, Lux von Zollern shall be entitled to a reasonable extension of time for performing its obligations. If the force majeure event persists for more than 60 calendar days, either party may choose to terminate the transaction by written notice. If termination occurs, Lux von Zollern will consider all obligations fulfilled once a full refund or suitable alternative is proposed or issued, if applicable.

This clause protects both the Purchaser and Lux von Zollern from being unfairly penalized for events entirely out of their control and ensures fairness in unforeseeable circumstances.

22. SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, invalid, or otherwise unenforceable under applicable law, then that provision shall be deemed severable from the remainder of the Terms and shall not affect the validity or enforceability of any remaining provisions.

To the extent possible, the invalid or unenforceable provision shall be interpreted in a manner that reflects the original intent of the clause while still remaining in compliance with the law.

Lux von Zollern remains committed to upholding the spirit and structure of this agreement, even in the event a single section is deemed inapplicable or void by court or arbitrator review.

23. WAIVER

No waiver by Lux von Zollern of any provision, term, or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Any failure by Lux von Zollern to assert a right or enforce a provision shall not constitute a waiver of such right or provision.

A waiver shall only be effective if delivered in writing, signed by an authorized representative of Lux von Zollern, and issued specifically to the Purchaser in question. Verbal, implied, or informal conduct shall not constitute a valid waiver under any circumstance.

For example: if Lux von Zollern allows a single exception (such as a late payment extension or alternative delivery method) for one Purchaser, it shall not be assumed that such an exception applies universally, nor shall it alter the standard terms for future transactions.

24. ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between the Purchaser and Lux von Zollern concerning the purchase of digital artwork from lvzprestige.com, and supersede all prior or contemporaneous agreements, understandings, representations, or negotiations—whether oral or written.

You, the Purchaser, agree that:

  • No other written or oral communication—whether promotional, marketing-related, or speculative—shall alter or amend these Terms.
  • No third-party platform (such as social media, affiliate pages, or digital marketplaces) shall be relied upon in interpreting the scope of your rights or obligations.
  • This agreement stands alone as the full and binding arrangement between the parties.

Should Lux von Zollern ever update or modify these Terms, such modifications will only apply to future purchases unless specifically stated otherwise in writing.

25. HEADINGS AND FORMATTING

The headings, section titles, and formatting elements (such as bullet points and numbered lists) used throughout these Terms and Conditions are for convenience and clarity only. They shall have no legal or contractual effect and may not be used to interpret or alter the substantive content of any clause.

All rights and obligations are established solely by the language of each provision, not by the structure or order in which it appears.

26. ACKNOWLEDGMENT AND CONSENT

By completing a purchase from lvzprestige.com, you—the Purchaser—affirmatively acknowledge and agree to the following:

  • You have read and understood the full Terms and Conditions presented in Parts 1 through 5.
  • You understand that the purchase involves digital artwork files, delivered via an external drive and not physical paintings, prints, or canvases.
  • You accept that all sales are final, with no refunds under any circumstances.
  • You understand that you are granted a non-transferable, non-commercial, personal-use license to view and display the digital files privately.
  • You recognize and respect that all intellectual property rights remain with Lux von Zollern and that any unauthorized use, duplication, sale, or display constitutes a breach of this agreement.
  • You accept the exchange policy, which allows for one (1) exchange per transaction within ninety (90) calendar days, initiated only by the original Purchaser.
  • You agree to abide by all dispute resolution and jurisdictional rules outlined in Part 4, including mediation and legal venue in British Columbia, Canada.
  • You accept the limitations of liability and warranty disclaimers set forth in Part 3.
  • You acknowledge that your digital files will be prepared in multiple sizes and formats, stored on a 1 Terabyte external secondary drive, and shipped to the mailing address you provide.
  • You agree to submit your full legal name, mailing address, and telephone number to luxvonzollern@gmail.com upon payment.

Your act of submitting payment—either by credit card or by wire transfer—shall serve as a digital signature, legally binding you to these Terms in full.

Final Words from Lux von Zollern

The Lux von Zollern experience is designed for discerning, visionary collectors who seek beauty, rarity, meaning, and excellence in every acquisition. Our digital artwork is not merely decorative—it is purposeful, intentional, and personal. With your purchase, you become a custodian of an exclusive work of art created to inspire emotion, provoke thought, and celebrate accomplishment.

Thank you for choosing to make Lux von Zollern part of your curated world.

For all communications related to your purchase, please contact:

 

Email: luxvonzollern@gmail.com

Website: www.lvzprestige.com

 

We look forward to serving you with discretion, elegance, and respect.

 

 

 

Terms and Conditions Regarding Garment Sales

 

Effective Date: March 26, 2025

Applies to all art sales made via www.lvzprestige.com

 

At Lux von Zollern, we take great pride in crafting ultra-luxury garments that meet the highest standards of design, elegance, and individuality. Each piece is carefully designed, manufactured, and delivered with the level of attention and craftsmanship worthy of our brand’s reputation. The following Terms and Conditions govern your purchase of any clothing items from our official website, lvzprestige.com. These Terms constitute a legally binding agreement between you (hereinafter referred to as “Purchaser”) and Lux von Zollern Consulting Corporation (“Lux von Zollern”), and should be read carefully and thoroughly prior to finalizing any order.

1. Purchaser Acknowledgment and Agreement

By placing an order through lvzprestige.com, the Purchaser acknowledges that they have read, understood, and agreed to all terms outlined in this Terms and Conditions document. No part of these Terms shall be modified except with express written permission from Lux von Zollern. The Purchaser further affirms that they are the individual listed on the purchase order and that the payment being made is authorized and originates from a legitimate source.

All sales conducted through this platform are subject to the jurisdiction of the Province of British Columbia, Canada.

2. Accepted Methods of Payment

Due to the high value of Lux von Zollern garments, we offer two secure payment methods for the Purchaser’s convenience:

  • Credit Card: Purchasers may complete their transaction using a valid and authorized credit card through our secure online payment gateway.
  • Wire Transfer: Alternatively, Purchasers may elect to pay by wire transfer. To initiate a wire transfer, the Purchaser must first contact us via email at luxvonzollern@gmail.com. Upon receiving your email, we will provide full wire transfer instructions, including account details and routing information.

Please note: Production of your chosen garment will not commence until full and complete payment has been received and confirmed into Lux von Zollern’s designated bank account.

3. Required Purchaser Information

In order to process and fulfill your order accurately and efficiently, Lux von Zollern requires that the Purchaser submit the following information by email to luxvonzollern@gmail.com:

  • Full Legal Name of Purchaser
  • Full Mailing Address (including country, province/state, city, and postal/ZIP code)
  • Active Telephone Number (including international dialing code where applicable)

This information is essential for the creation of a personalized customer file, accurate delivery coordination, and any necessary post-sale correspondence.

Lux von Zollern will treat this information with the utmost confidentiality, in accordance with our Privacy Policy.

4. Size Confirmation and Due Diligence

Given the customized and high-value nature of our garments, it is the sole responsibility of the Purchaser to ensure that the correct size is selected. To assist in this process, Lux von Zollern provides detailed dimension charts and measurement guidelines for every garment listed on lvzprestige.com. These charts are displayed directly alongside each product description.

Before finalizing a purchase, the Purchaser must:

  • Carefully review the provided garment dimensions
  • Compare the listed measurements to their personal body measurements or existing apparel
  • Consider how the desired garment is designed to fit (e.g., tailored, relaxed, slim-fit)

Lux von Zollern garments are structured and cut to reflect an elevated silhouette and will differ in fit from standard mass-market sizing. Each piece is engineered with precision, and minor size differences may reflect artistic and design intention. Purchasers are strongly encouraged to measure mindfully and reach out with sizing questions prior to placing an order. Lux von Zollern cannot be held liable for any sizing dissatisfaction resulting from the Purchaser’s failure to review the listed measurements.

5. Manufacturing Timeline

Upon receipt of the Purchaser’s full payment into Lux von Zollern’s account, the garment will enter the production queue. Lux von Zollern garments are not mass-produced or held in inventory; each piece is crafted individually upon order. This ensures exclusivity, pristine quality, and precision in design execution.

Due to the high level of detail, craftsmanship, and hand-finished work involved in each garment’s creation, the production period may extend up to 45 calendar days from the date of confirmed payment.

We appreciate the Purchaser’s patience during this production timeline. A garment of this caliber cannot and will not be rushed. The Lux von Zollern commitment to excellence means that each stitch, seam, and embellishment is handled with care, and we will never compromise quality for speed.

6. Post-Production Updates & Shipment Notification

Once your garment has completed the manufacturing process, Lux von Zollern will notify the Purchaser via email. This notification will include confirmation that the garment has been dispatched, along with relevant shipment tracking information, where applicable.

All garments are shipped brand new, directly from our secure production facility, and are handled with the utmost care during packaging. We ship exclusively using trusted, insured carriers.

While we strive to ensure timely delivery, please note that delivery timeframes may vary due to customs, carrier schedules, and regional regulations. Any delays that arise from third-party carriers are beyond our direct control, though we remain available for support during this process.

7. Garment Authenticity and Brand Assurance

Every garment sold on lvzprestige.com is an authentic, original piece designed and produced exclusively by Lux von Zollern. We do not sell used, secondhand, refurbished, or altered garments under any circumstances.

Our pieces are made brand new, to order, for each individual client. The Lux von Zollern signature embodies not just fashion, but exclusivity, character, and timeless beauty. You are not just purchasing an article of clothing — you are acquiring a wearable expression of status, style, and identity.

Each garment may include signature detailing or internal markers to confirm authenticity. Any attempt to duplicate, counterfeit, or reproduce Lux von Zollern pieces without express written permission is a violation of intellectual property and will be pursued to the full extent of applicable laws.

Exchange Policy, Refund Terms, and Ownership Rights

At Lux von Zollern, each garment is a handcrafted luxury investment—bespoke, refined, and tailored for women with discerning taste. As such, our policies are crafted to balance exclusivity with clarity, ensuring both brand integrity and a smooth experience for our valued clientele. This section outlines the policies governing garment exchanges, refund terms, ownership rights, and conditions that preserve the prestige and authenticity of every Lux von Zollern garment.

8. Exclusive Exchange Policy

Given the individualized attention and artistry poured into each Lux von Zollern garment, we maintain a strict one-time exchange policy to safeguard the integrity of our designs while accommodating the Purchaser’s need for a proper fit or preferred aesthetic.

The Purchaser is entitled to request one (1) exchange under the following conditions:

  • The request must be submitted within thirty (30) calendar days from the date the original garment was delivered to the Purchaser’s specified mailing address.
  • The Purchaser may request an exchange for either a different size or a different design, or both.
  • The garment must be unworn, unwashed, undamaged, and in its original condition with all tags and internal identifiers intact.

All exchange requests must be initiated by the original Purchaser and sent via email to luxvonzollern@gmail.com. The email should clearly include:

  • The Purchaser’s full name
  • Original order number and date of delivery
  • Description of the originally purchased garment
  • Specific request (i.e., new size or different design)

Lux von Zollern will review the request, confirm eligibility, and provide return instructions if the request is approved.

Only one exchange is permitted per purchase. Once the exchange is completed, the transaction is considered final, and no further changes will be permitted.

9. Strict No Refund Policy

Due to the exclusive nature of our business model, and the fact that each garment is created on-demand for each individual Purchaser, Lux von Zollern does not issue refunds under any circumstances.

Each garment is produced as a unique expression of refined craftsmanship, shaped by specific sizing, detailing, and artistic elements that are not suitable for general resale. Because of this bespoke production model, refund requests are not accepted once the garment has entered the production phase or has been delivered to the Purchaser.

We encourage all Purchasers to read garment descriptions thoroughly, verify sizes using our provided measurement charts, and contact us with any clarifying questions prior to confirming an order. Our customer service team is available to help guide you through sizing or selection decisions to avoid dissatisfaction or misjudgment.

10. Transfer and Ownership Rights

Ownership of the garment is legally transferred from Lux von Zollern to the Purchaser only upon confirmation of receipt of full and complete payment and the successful delivery of the finished garment to the Purchaser’s designated address.

Only the original Purchaser holds the right to initiate any exchange request. This right is non-transferable. If the garment is gifted, resold, or otherwise transferred to another party, the exchange rights are considered void. Lux von Zollern is not obligated to process any returns, exchanges, or service requests from anyone other than the initial Purchaser who completed the transaction through lvzprestige.com or via wire transfer with verified credentials.

Furthermore, any unauthorized resale or representation of Lux von Zollern garments as new or directly from the brand may constitute a violation of our terms and a misrepresentation of our intellectual property. We reserve the right to pursue legal remedies against any third-party or unauthorized reseller marketing Lux von Zollern pieces in violation of our distribution policies.

11. Garment Handling Responsibility

Upon receipt of the garment, the Purchaser assumes full responsibility for its care, maintenance, and preservation. Lux von Zollern provides strict garment care instructions to maintain the garment’s original colors, shape, and structural integrity.

Purchasers must:

  • Only wash the garment in the gentle cycle of a washing machine using cold water
  • Use only gentle, non-abrasive detergent specifically formulated for delicate fabrics
  • Air dry the garment—do not use a tumble dryer or expose the garment to high heat
  • Do not iron the garment, as doing so may cause irreversible damage to its colors and finishes

Any damage resulting from improper care voids eligibility for exchange and forfeits any further rights under these Terms. Lux von Zollern does not assume responsibility for damages that arise from misuse, improper washing, exposure to heat, or contact with unsuitable detergents.

12. Exclusivity and Limitation of Services

Lux von Zollern reserves the right to limit or refuse service to any individual, for any reason, at any time, including but not limited to:

  • Suspicion of fraudulent activity or payment irregularities
  • Attempts to bypass the proper ordering protocol or Terms
  • Use of derogatory, abusive, or inappropriate communication with our staff
  • Repeat requests for exceptions to our stated policies

Our brand represents not only luxury and exclusivity, but also dignity, grace, and decorum. We expect all interactions between Purchasers and the Lux von Zollern team to reflect mutual respect, professionalism, and the standard of excellence that defines our ethos.

13. Shipping of Exchange Garments

Once an approved exchange is accepted, Lux von Zollern will begin production of the replacement garment. The same production timeframe of up to 45 days will apply, depending on the intricacy of the design selected for the exchange.

Lux von Zollern will notify the Purchaser via email once the replacement garment is complete and has been shipped. Tracking information will be provided, and the garment will be shipped using the same insured shipping carriers trusted by our brand.

Shipping charges for returned and replacement garments are the Purchaser’s responsibility unless otherwise stated in writing by Lux von Zollern.

14. Preservation of Brand Standards

Every aspect of the Lux von Zollern experience—from garment creation to customer care—is guided by a commitment to excellence, authenticity, and the preservation of our artistic and luxury vision. We ask Purchasers to treat our garments and our team with the same respect, professionalism, and integrity that we extend to them.

Each Purchaser is not just a client—but a custodian of the Lux von Zollern legacy. Our garments carry more than just color and silhouette; they are statements of confidence, intention, and sophistication. We invite each Purchaser to engage with our products and our policies with the same reverence with which our garments are created.

Care Instructions, Maintenance, and Warranty Limitations

At Lux von Zollern, we believe the relationship between the Purchaser and their garment is sacred. Our pieces are wearable art—handmade symbols of ambition, elegance, and self-expression. To preserve the integrity, structure, and visual brilliance of your Lux von Zollern garment, careful maintenance is required. This section outlines detailed care instructions, the Purchaser’s responsibilities regarding maintenance, and the limitations of our warranty concerning garment condition and performance.

15. Commitment to Longevity and Quality Preservation

Every Lux von Zollern garment is designed with premium textiles, complex construction, and vibrant, richly pigmented hues. The longevity of your garment’s structure, brilliance, and luxurious feel is highly dependent on adherence to our care instructions. These instructions are non-negotiable and must be followed precisely in order to maintain the quality you’ve invested in.

Failure to follow care guidelines may result in damage to the fabric, color fade, warping, or structural compromise, and will void any and all protections, exchange rights, or brand guarantees.

We urge all Purchasers to treat their Lux von Zollern garment with the same precision and attentiveness with which it was created.

16. Garment Washing Instructions

To maintain the vibrancy, composition, and shape of your garment, the following washing instructions must be strictly followed:

  • Washing Machine Setting: Use only the gentle cycle of the washing machine.
  • Water Temperature: Wash using cold water only. Warm or hot water will permanently damage the dye integrity and will dull or distort the brilliance of the garment’s color palette.
  • Detergent: Use only gentle, fragrance-free, and non-abrasive detergents formulated for delicate fabrics. Standard commercial laundry detergents contain harsh chemicals that will strip the dye, weaken the fabric’s fibers, and degrade the garment’s appearance.

Do not use bleach, brightening agents, stain removers, or any harsh chemical additives. Do not dry clean. Dry cleaning agents and industrial solvents will corrode the artistic finish and internal construction of the garment.

17. Drying Instructions

The drying process is equally important in protecting the structure and surface of your garment:

  • Air Dry Only: After washing, reshape the garment and lay it flat or hang it in a shaded, ventilated area to dry naturally.
  • Absolutely No Machine Drying: Do not use a tumble dryer or expose the garment to direct heat sources such as radiators or heated drying racks. Intense heat will shrink the fibers, weaken the structural integrity, and fade the pigment.

The deliberate air-drying process may take additional time, but this is a necessary step in preserving the garment’s pristine silhouette, softness, and design fidelity.

18. Ironing and Steaming Prohibitions

Due to the delicate dyes, unique textile compositions, and intricate finishes, ironing is strictly prohibited.

  • Do Not Iron: The use of an iron will scorch the surface, melt any specialized coatings, and irreparably destroy the garment’s vibrant colors.
  • Do Not Steam: Garments should not be steamed or exposed to hot vapor under pressure. High-moisture heat can cause textural changes and fade pigment layering.

Each Lux von Zollern garment is designed to be nearly wrinkle-free and will naturally regain its elegant shape after proper washing and air drying. Minor folds may fall out while wearing, due to body warmth and motion.

19. Storage and Handling Guidelines

How a garment is stored is just as important as how it’s cleaned. Lux von Zollern garments should be stored with reverence and care:

  • Hanging Method: Use padded hangers to maintain shoulder structure and prevent stretching.
  • Avoid Wire Hangers: Thin or wire hangers may cause dimpling, warping, or shoulder puckering.
  • Covering: If stored in a closet, use a breathable garment bag to protect against dust while allowing air circulation. Avoid plastic covers, which may trap moisture and cause mildew.
  • Avoid Sunlight: Never store garments in direct sunlight or harsh artificial light, as UV exposure can fade colors over time.

Avoid folding or compressing garments in tightly packed drawers. For travel, gently roll or layer with tissue paper in a structured suitcase compartment.

20. Purchaser’s Responsibility for Care

By completing a purchase, the Purchaser agrees to assume full responsibility for:

  • Correctly following Lux von Zollern’s garment care instructions
  • Ensuring the garment is stored and maintained in an environment conducive to its preservation
  • Refraining from exposing the garment to chemicals, rough surfaces, or inappropriate washing/drying conditions

Lux von Zollern will not be liable for any form of wear, fading, shrinkage, or damage resulting from improper handling, storage, or maintenance by the Purchaser or any third party. This includes, but is not limited to, household mishaps, detergent misuse, machine error, and care negligence.

21. Limited Warranty Disclaimer

Lux von Zollern garments are not covered under any lifetime or commercial-use warranty. Due to the delicate and artistic nature of our pieces, we offer a limited guarantee of initial manufacturing integrity, subject to the following conditions:

  • The garment must be unworn, unwashed, and in its original condition upon discovery of any alleged manufacturing defect.
  • Any issues must be reported to luxvonzollern@gmail.com within 7 calendar days of delivery.
  • The Purchaser must submit clear photographs and a detailed explanation of the perceived flaw for assessment by the Lux von Zollern Quality Control team.

Our team will assess the issue, and if a legitimate manufacturing defect is confirmed (i.e., torn seams, missing stitching, or irregular paneling not consistent with design), we will determine an appropriate solution, which may include a repair, replacement, or one-time production of a duplicate piece.

Please note: This limited guarantee does not apply to damage resulting from the Purchaser’s handling, including incorrect washing, exposure to heat, chemical treatments, or general wear and tear.

22. Wear, Ageing, and Natural Characteristics

Each Lux von Zollern garment is a textile creation that will, over time, exhibit subtle signs of graceful aging consistent with its materials and use. Such changes include softening of fabric, slight draping evolution, and minor fading of pigments—these are considered natural characteristics, not flaws.

As with all luxury textiles, the garment’s life and appearance depend heavily on careful maintenance, infrequent washing, and protection from harsh environmental elements.

Garments that are worn frequently and exposed to repetitive movement or high-friction accessories (e.g., handbags, belts, jewelry) may develop localized texture shifts. These effects reflect the unique interaction between the garment and the wearer, and are not considered defects.

Shipping Protocols, Delivery Timelines, and International Orders

The shipment of a Lux von Zollern garment is more than just a logistical step—it is the final gesture in a ceremonial process of artistry and precision. Once your handcrafted piece has been completed to our meticulous standards, it enters a carefully coordinated shipping process that ensures its safe, elegant journey from our atelier to your chosen address. This section outlines the official policies governing all shipping procedures, estimated delivery windows, and international protocols.

23. Shipping Eligibility and Destinations

Lux von Zollern currently ships to select countries and territories around the world. We strive to make our pieces accessible to discerning clients globally, while ensuring compliance with shipping regulations, insurance coverage, and customs documentation requirements.

All Purchasers must provide a complete and accurate shipping address when submitting their order details. This includes:

  • Full legal name
  • Full street address including building/apartment/suite number if applicable
  • City, province/state, postal/ZIP code
  • Country
  • A working telephone number with country code

We do not ship to P.O. Boxes, APO/FPO addresses, or forwarding facilities. Delivery must be to a secure, physical address where the Purchaser or their designated recipient may personally accept the package.

If you are unsure whether we ship to your country or region, please email us in advance at luxvonzollern@gmail.com to confirm eligibility before placing an order.

24. Shipping Carrier and Packaging

Lux von Zollern partners exclusively with reputable, insured, and internationally trusted shipping carriers. All garments are shipped with:

  • Full insurance coverage up to the declared value of the garment
  • Tracking number provided to the Purchaser upon dispatch
  • Signature confirmation upon delivery

Each garment is packaged with the same care that defines its creation. Garments are delicately folded, wrapped in protective tissue, and placed inside custom, branded packaging designed to preserve form and prevent damage. The outer shipping box is discreet, secure, and durable to withstand transit conditions.

Should the Purchaser require specific shipping preferences or white-glove delivery coordination, such arrangements must be requested by email prior to payment, and may incur additional fees.

25. Shipping Timeline and Production Window

Because each Lux von Zollern garment is produced on demand, the shipping process begins only after the garment has been completed.

The total delivery timeline consists of two distinct stages:

1.    Production Period:
Once full payment has been received and confirmed in our bank account, the garment enters the production schedule. Due to the intricate craftsmanship and design detail of every Lux von Zollern piece, production may take up to forty-five (45) calendar days.

2.    Shipping Period:
After the garment has passed final quality inspection, it is carefully packaged and transferred to our shipping partner. At this point, Lux von Zollern will notify the Purchaser via email, confirming shipment and providing the associated tracking number.

Typical shipping times are as follows:

o   Within Canada: 2–7 business days

o   United States: 3–10 business days

o   Europe: 5–12 business days

o   Asia-Pacific: 7–14 business days

o   Middle East and Africa: 8–16 business days

Please note that delivery times may vary depending on customs clearance, national holidays, courier schedules, inclement weather, or other unforeseen logistical delays. Lux von Zollern shall not be held liable for delays outside of our direct control.

26. Delivery Confirmation and Receipt

All Lux von Zollern shipments require signature confirmation upon delivery. This ensures your garment is delivered securely and placed directly into the hands of an authorized individual.

The Purchaser (or the Purchaser’s designated recipient) must be present at the shipping address to receive and sign for the parcel. If delivery is unsuccessful, the carrier will typically make a second attempt or leave instructions for pickup at a nearby facility. Failure to retrieve the parcel in a timely manner may result in it being returned to Lux von Zollern. In such cases, additional shipping charges will apply for re-delivery.

Once delivery is confirmed by the carrier and the package has been signed for, Lux von Zollern’s liability for the shipment concludes. We do not assume responsibility for loss, theft, or damage that occurs after delivery has been completed.

27. International Orders and Customs

For international Purchasers, please note the following:

  • Your order may be subject to import duties, customs fees, and local taxes imposed by your country of residence. These charges are the responsibility of the Purchaser and must be paid separately to your local authorities.
  • Customs procedures may result in delays beyond the estimated delivery window. We encourage Purchasers to remain patient during the customs clearance process, which is entirely managed by the destination country’s customs agency.
  • Lux von Zollern is not responsible for any customs holds, seizures, or additional charges levied on the garment.

To ensure a seamless process, we accurately declare the full value of the shipment and describe the contents in compliance with international shipping laws. We do not mark packages as “gifts” or understate values to avoid customs duties.

28. Shipping Updates and Support

Once your garment has shipped, you will receive a notification email containing:

  • Your garment’s dispatch confirmation
  • A carrier tracking number
  • An estimated delivery window
  • Contact instructions in case you need assistance

Lux von Zollern’s customer care team remains available at luxvonzollern@gmail.com for any post-shipment inquiries. If you require assistance with tracking, updates, or have concerns regarding your delivery, please reach out with your order number and we will promptly assist.

29. Undeliverable or Returned Shipments

Should your shipment be deemed undeliverable due to:

  • An incorrect or incomplete address provided by the Purchaser
  • Repeated failed delivery attempts
  • Failure to collect the parcel from a designated pick-up facility
  • Refusal to pay applicable customs duties or taxes

…the shipment will be returned to Lux von Zollern. Upon receipt of the returned parcel, we will contact the Purchaser to arrange re-shipment. All additional shipping fees, return costs, and customs charges will be the Purchaser’s responsibility and must be paid in full before the garment is re-sent.

Lux von Zollern does not offer refunds for unclaimed or refused packages.

30. Risk of Loss and Title Transfer

Risk of loss for any Lux von Zollern garment passes to the Purchaser upon delivery confirmation. Title to the garment is transferred once the Purchaser has:

  • Paid in full
  • Received the item at the shipping address
  • Signed for the parcel (or had it signed for by an authorized recipient)

From this point forward, the Purchaser assumes full responsibility for the garment and any subsequent storage, cleaning, or usage.

Legal Terms, Intellectual Property, and Limitation of Liability

The Lux von Zollern brand is a world of vision, artistry, and exclusivity—built upon original design, conceptual integrity, and an unyielding standard of excellence. As each garment represents not only beauty but intellectual property and technical precision, it is essential that legal boundaries and protections are made clear. This section establishes our proprietary rights, limitations of liability, disclaimers of warranty, and the framework that governs our relationship with every Purchaser.

31. Intellectual Property Ownership

All content, designs, photography, artwork, brand assets, and product descriptions on lvzprestige.com—including but not limited to logos, garment silhouettes, sizing charts, editorial copy, product names, and graphical presentations—are the exclusive intellectual property of Lux von Zollern Inc., protected under Canadian and international copyright, trademark, and design law.

The following are considered proprietary and may not be copied, altered, shared, distributed, reproduced, or repurposed in any form, whether digitally or physically, without express written permission:

  • Garment designs and clothing patterns
  • All garment names, series names, and descriptors
  • Logos, monograms, and watermarked product photography
  • Editorial narratives, product copywriting, and stylistic phrasing
  • Website design, layout, aesthetic, and user experience components
  • Packaging elements, including garment tags and inserts

Use of any Lux von Zollern intellectual property—whether for commercial gain, resale, advertising, or social media impersonation—without prior consent constitutes infringement and may result in civil and/or criminal prosecution.

We vigilantly protect our brand’s identity, artistry, and reputation. Violators will be pursued to the fullest extent of applicable international law.

32. License and Permitted Use

Purchasers are granted a limited, non-exclusive, non-transferable, revocable license to view, browse, and interact with the Lux von Zollern website for personal use only. This license does not permit:

  • Commercial resale or duplication of garments or site content
  • Use of Lux von Zollern garments, logos, or images for unauthorized marketing purposes
  • Derivative creations or imitation designs based on our intellectual assets
  • Use of Lux von Zollern branding to imply false affiliations or endorsements

All unauthorized uses are expressly prohibited. Purchasers or third parties found in violation of these terms may be subject to immediate legal action.

33. Prohibited Conduct

To protect the Lux von Zollern ecosystem and ensure a respectful environment for all, the following conduct is strictly prohibited:

  • Attempting to gain unauthorized access to any part of our website, systems, or proprietary databases
  • Engaging in activities that compromise the security, integrity, or performance of the Lux von Zollern platform
  • Interfering with other Purchasers’ experience or disrupting communications
  • Misrepresenting oneself as an agent, partner, designer, or employee of Lux von Zollern
  • Creating fake reviews, fraudulent profiles, or spam messages on or about our brand
  • Uploading or transmitting any harmful code, malware, or disruptive software to our website

Lux von Zollern reserves the right to restrict, suspend, or terminate access to lvzprestige.com for any individual or IP address that violates these provisions.

34. Disclaimers and Limitations of Warranty

Lux von Zollern garments are artisanal, made-to-order luxury fashion items. As such, the following disclaimers apply:

  • Lux von Zollern does not guarantee that the garment will meet every subjective expectation regarding fit, feel, or appearance. We provide precise dimensions and product imagery, and expect Purchasers to review these details carefully prior to purchase.
  • Minor variations in color, texture, or finish between screen representations and the physical garment are considered normal and may occur due to lighting, digital displays, and fabric dye lots.
  • No warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose, are made with respect to Lux von Zollern garments, except where explicitly stated in these Terms.

Each Purchaser accepts full responsibility for the purchase decision and acknowledges that Lux von Zollern garments are wearable luxury art—not mass-market, standardized apparel.

35. Limitation of Liability

To the fullest extent permitted by law, Lux von Zollern Consulting Corporation shall not be liable for:

  • Any indirect, incidental, punitive, special, or consequential damages arising from the use or inability to use the website or the garments purchased from it
  • Delays, miscommunications, or third-party actions (e.g., courier delays, customs holds, acts of God)
  • Any damage, loss, or dissatisfaction resulting from misuse, improper care, or unauthorized alterations of the garment
  • Injury or allergic reaction resulting from fabric sensitivity or improper laundering by the Purchaser
  • Errors or omissions in garment care, handling, or ordering by the Purchaser
  • Technical errors in site operation, payment processing, or data transmission not caused by our direct negligence

In all cases, Lux von Zollern’s total liability shall be limited to the actual amount paid by the Purchaser for the specific garment in question.

36. Indemnity Clause

By using this website and purchasing a garment from Lux von Zollern, the Purchaser agrees to indemnify, defend, and hold harmless Lux von Zollern Consulting Corporation, its directors, designers, partners, contractors, employees, and affiliates against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of:

  • Breach of these Terms and Conditions
  • Misuse of any Lux von Zollern product or service
  • Any representation or misrepresentation made by the Purchaser in relation to the garment
  • Violation of third-party rights or applicable law in connection with the use of our website or garments

This clause ensures that Lux von Zollern remains protected from liability caused by user behavior beyond our control.

37. Jurisdiction and Governing Law

These Terms and all transactions conducted with Lux von Zollern are governed exclusively by the laws of the Province of British Columbia, Canada, without regard to conflict-of-law principles.

Any legal action, claim, or dispute arising from these Terms or the use of Lux von Zollern products shall be filed only in the provincial or federal courts located in British Columbia, and the Purchaser hereby consents to personal jurisdiction in those courts.

In the event that any provision of these Terms is deemed unlawful, void, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

38. No Waiver of Rights

The failure of Lux von Zollern to exercise or enforce any right or provision in these Terms shall not constitute a waiver of such right or provision. Any waiver must be made in writing and signed by an authorized representative of Lux von Zollern Consulting Corporation.

Final Provisions, Contact Information, and Amendments to the Terms

At Lux von Zollern, we believe the purchasing journey is as important as the garment itself. Every aspect of your experience—from order placement to delivery and care—is designed with sophistication, clarity, and fairness. This final section of our Terms and Conditions sets forth essential concluding provisions, clarifies how we communicate with our clients, explains how our terms may evolve over time, and codifies mutual expectations for long-term respect, discretion, and adherence to our brand’s standards.

39. Amendments to the Terms and Conditions

Lux von Zollern reserves the exclusive right to modify, revise, update, or replace these Terms and Conditions at any time, without prior notice, at our sole discretion. Amendments may occur due to:

  • Changes in Canadian or international commercial law
  • Evolving business models, manufacturing processes, or technologies
  • Adjustments to shipping policies, service providers, or global logistics
  • Clarifications to language, definitions, or customer expectations
  • Protection of our intellectual property or business interests

When amendments are made, the revised Terms and Conditions will be published on lvzprestige.com with an updated “Last Modified” date clearly displayed at the top of the page. Purchasers are encouraged to review the Terms periodically to remain informed of any changes.

Continued use of the website and future purchases following the publication of updated Terms constitutes full acceptance of those revisions. If a Purchaser does not agree to any modification, their only recourse is to discontinue using the site and refrain from placing future orders.

40. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Purchaser and Lux von Zollern Consulting Corporation concerning the purchase, care, and ownership of garments sold through lvzprestige.com. They supersede all prior agreements, representations, warranties, discussions, or understandings—whether oral or written—related to the garment in question.

No oral statements by our customer support representatives, staff, or affiliates shall be interpreted as modifications or guarantees unless formally issued in writing by an authorized representative of Lux von Zollern Consulting Corporation.

41. Severability Clause

Should any provision or clause within these Terms be deemed unlawful, invalid, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the extent necessary to make it enforceable, or removed if required. In either case, the remaining provisions of the Terms shall remain valid, enforceable, and binding.

The failure of any clause does not affect the integrity or enforceability of the agreement as a whole.

42. Force Majeure

Lux von Zollern shall not be held liable or in breach of contract for any failure or delay in performing our obligations, including production or shipment of garments, that arises due to circumstances beyond our reasonable control. These circumstances include but are not limited to:

  • Natural disasters (e.g., earthquakes, floods, hurricanes)
  • War, riots, civil unrest, or acts of terrorism
  • Pandemics, epidemics, or governmental health restrictions
  • Labor strikes, lockouts, or industrial disputes affecting third parties
  • Transportation disruptions or delays by shipping carriers
  • Customs delays or international embargoes
  • Power outages, cyber-attacks, or major technological failures

In such cases, performance under these Terms shall be suspended until the affected event has concluded or been resolved. Lux von Zollern will make every reasonable effort to communicate with Purchasers and resume obligations as soon as conditions permit.

43. No Agency or Partnership

Nothing in these Terms shall be construed to create a joint venture, partnership, employment, or agency relationship between the Purchaser and Lux von Zollern. The Purchaser has no authority to bind or represent Lux von Zollern in any capacity, and all interactions with third parties must reflect the Purchaser’s independent status as a private customer.

Our garments may not be used for promotional modeling, resale, or public campaigns without our express, written authorization.

44. Non-Transferability of Rights

Purchaser rights, including the one-time exchange policy, care guarantees, and customer service support, are non-transferable. These rights apply only to the original Purchaser whose name and payment appear on the official purchase record.

Any attempt to transfer these rights to another individual or entity without written approval from Lux von Zollern will be deemed invalid and unenforceable.

Furthermore, any resale or gifting of Lux von Zollern garments to third parties does not create a new contractual relationship between the recipient and Lux von Zollern.

45. Luxury Brand Discretion and Conduct

Because Lux von Zollern operates in the ultra-luxury fashion sector, discretion, elegance, and etiquette are central to our customer relationships. As such, the following expectations of Purchaser conduct are in place:

  • All communications must be respectful, courteous, and constructive
  • Public commentary, whether written or spoken, should reflect accurate, honest, and fair descriptions of your Lux von Zollern experience
  • Purchasers shall not engage in social media defamation, baseless accusations, or attempts to damage the brand’s reputation through false narratives or exaggerated claims

We reserve the right to discontinue service, cancel future transactions, or pursue legal recourse in response to harmful or defamatory behavior.

Our clients are regarded as ambassadors of elegance, culture, and refinement, and we commit to treating them with grace and respect in every interaction.

46. Contact Information and Customer Support

Should you require assistance, have questions, or need to initiate communication regarding any part of your order or these Terms, please contact us directly at:

Email: luxvonzollern@gmail.com

This is the official and exclusive point of contact for all customer service inquiries. For efficiency and security, we ask that you include the following in your initial email:

  • Full name
  • Order number (if applicable)
  • The nature of your request (e.g., sizing inquiry, shipping update, care clarification, etc.)
  • Any relevant photographs or documents, if applicable

We aim to respond to inquiries within 3 business days, though high-volume periods or complex requests may require additional time.

All correspondence will be conducted via email. Lux von Zollern does not currently offer telephone or live chat support, in order to maintain documentation of all customer communications and guarantee clarity in service.

47. Final Words of Appreciation

Purchasing a Lux von Zollern garment is more than a fashion decision—it is a declaration of taste, ambition, and refined individuality. We are honored to serve clients who demand the exceptional and embrace the beauty of bold color, meticulous design, and enduring luxury.

Our Terms and Conditions are not merely legal boundaries—they are the framework by which we preserve the sanctity, value, and experience of owning a Lux von Zollern original. By choosing our garments, you choose to align yourself with a world of high standards, attention to detail, and timeless elegance.

From our atelier to your wardrobe, thank you for placing your trust in Lux von Zollern.